Policies

Ordering Jewelry:

We specialize in custom jewelry and re-setting old stones. Please visit the gallery section of our website to see the variety of options available or to get inspiration for a completely new piece. We also have several classic pieces, though not all, in our Shop Section.

  • To learn more about creating a custom jewelry piece click here.
  • To learn more about creating a custom wedding/engagement band click here.

For price inquires, questions, and comments please don’t hesitate to contact us by email at info@rebeccazemans.com or by phone at 312-636-5557 including your name, phone number, and the description of the item you wish to purchase or collaborate on. We will respond within 48 hours of the time you contact us.

Shipping:

All orders will be shipped US Mail unless otherwise specified. All orders are made to order and usually ship within 2-4 weeks. Shipping costs are $7 unless otherwise specified. We also accept rush orders, however there will be a $50 – $100 fee depending on the complexity of the design.

Repairs:

We understand that things can break and get lost, we will be happy to replace them. Applicable charges will apply. Please send mates or broken items to:

Rebecca Zemans
4401 N. Ravenswood Ave. Studio 304-C
Chicago, IL 60640

Returns:

We want you to enjoy your jewelry. If you are not completely satisfied within 10 days of purchase, please send unworn jewelry to:

Rebecca Zemans
4401 N. Ravenswood Ave. Studio 304-C
Chicago, IL 60640

You will be refunded in the same form of payment less the shipping charge.

Not all custom orders are returnable or exchangeable, due to the significant amount of time, material and creative energy we invest in each piece. Because of this, the 50% deposit is generally not refundable.

Privacy:

We cherish our customers and will never share your contact or other information with anyone.

For any further questions please email: info@rebeccazemans.com

Thank you so much for visiting Rebecca Zemans’ Jewerlry, we’re looking forward to hearing from you soon!

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